Shipping & Returns

We ship Australia-wide from our warehouse in Brisbane, QLD.

Order Processing: Please allow 2–4 business days for your order to be processed and packed. Once it has been dispatched from our Brisbane facility, you'll receive an Australia Post tracking number, and Australia Post tracking will show your estimated delivery date.

Tracking: You'll receive a tracking number via email once your order ships. You can track your delivery through Australia Post.

Returns

Unopened Products: We accept returns on unopened, sealed products within 30 days of delivery. Products must be in original, unused condition with seals intact. Contact us to arrange your return. Return shipping is at the customer's expense unless the product is faulty.

Damaged or Incorrect Orders: If your order arrives damaged or you receive the wrong product, contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement or full refund at no cost to you.

Opened Products: For hygiene reasons, we cannot accept returns on opened sunscreen products unless the product is faulty or defective. If you believe your product is faulty, please contact us and we'll work with you to resolve it.

Refunds: Refunds are processed to your original payment method within 5–10 business days of receiving the returned product.